Academic Catalog

LSSC Resolution of Student Complaints/Grievances Chart

Issue First Response Next Level Next Level
Admissions Director, Enrollment Service Center Associate Vice President Enrollment Services Vice President Enrollment & Student Affairs
Advising Student’s Assigned Academic Advisor Executive Director, Academic Advising Vice President Enrollment & Student Affairs
Bookstore Manager Bookstore Associate Controller Vice President Finance and CFO
Counseling Student’s Assigned Academic Advisor Dean of Students Vice President Enrollment & Student Affairs
Accessibility/Disability Services Student Accessibility Services Program Coordinator Director, Student Accessibility Services Dean Library and Learning Services
Discrimination/Equity Dean of Students Executive Director Human Resources N/A
Testing Manager, Testing Services Dean Library & Learning Services Vice President Academic Affairs
Faculty Concerns Instructor Program Manager or Dean of Discipline Area Vice President Academic Affairs
Nursing Faculty Concerns Instructor Dean Allied Health Vice President Academic Affairs
Financial Aid Associate Director Financial Aid Director Financial Aid Associate Vice President Enrollment Services
Florida Residency Director, Enrollment Service Center Associate Vice President Enrollment Services Vice President Enrollment & Student Affairs
Grades Instructor Program Manager or Dean of Discipline Area Vice President Academic Affairs
Graduation Assistant Registrar Registrar Vice President Enrollment & Student Affairs
Learning Center Manager Center for Teaching & Learning Dean Library and Learning Services Vice President Academic Affairs
Library Associate Dean Library & Learning Services Dean Library and Learning Services Vice President Academic Affairs
Math Emporium Coordinator of the Math Emporium Dean of Math Vice President Academic Affairs
Orientation Student’s Assigned Academic Advisor Director of Academic Advising Vice President Enrollment & Student Affairs
Parking Executive Director Campus Safety & Security Vice President Facilities Planning & Operations N/A
Records Assistant Registrar Registrar Associate Vice President Enrollment Services
Registration Assistant Registrar Registrar Associate Vice President Enrollment Services
Security Campus Security Supervisor Executive Director Campus Safety & Security Vice President Facilities Planning & Operations
Starfish Instructor Student’s Assigned Academic Advisor Executive Director, Academic Advising
Student Accounts Student Accounts Specialist Associate Controller Vice President of Finance and CFO
Student Activities, Student Life, Clubs & Organizations Director Student Life (SL), Director Student Life (LE & SU) Dean of Students Vice President Enrollment & Student Affairs
Student Conduct Dean of Students Vice President Enrollment & Student Affairs N/A
Transcripts/Records Assistant Registrar Registrar Associate Vice President Enrollment Services