Academic Catalog

LSSC Resolution of Student Complaints/Grievances Chart

Issue First Response Next Level Next Level
Admissions Assistant Director, Enrollment Service Center Director, Recruitment & Enrollment Vice President Enrollment & Student Affairs
Advising Student’s Assigned Academic Advisor Executive Director, Academic Advising Vice President Enrollment & Student Affairs
Bookstore Assistant Director, Student Accounts Vice President of Finance and CFO N/A
Career Development/ Student Employment Manager, Student Employment Executive Director, Student and Career Engagement Vice President Enrollment & Student Affairs
Counseling Director, Student Wellness Dean of Students Vice President Enrollment & Student Affairs
Accessibility/Disability Services Student Accessibility Services Program Coordinator Director, Student Accessibility Services Dean Library and Learning Services
Discrimination/Equity Dean of Students Associate Vice President, Human Resources or Title IX Coordinator, as applicable Vice President of Finance and CFO or Vice President of Enrollment & Student Affairs, as applicable
Testing Manager, Testing Services Dean Library & Learning Services Vice President Academic Affairs
Faculty Concerns Instructor Program Manager or Dean of Discipline Area Vice President Academic Affairs or Vice President Workforce Programs, as applicable
Nursing Faculty Concerns Instructor Dean Allied Health and Associate Vice President Vice President Workforce Programs
Financial Aid Director, Financial Aid Associate Vice President, Financial Aid & Enrollment Operations Vice President Enrollment & Student Affairs
Florida Residency Assistant Director, Enrollment Service Center Director, Recruitment & Enrollment Vice President Enrollment & Student Affairs
Grades Instructor Program Manager or Dean of Discipline Area Vice President Academic Affairs
Graduation Assistant Registrar Registrar Vice President Enrollment & Student Affairs
Learning Center Manager Center for Teaching & Learning Dean Library and Learning Services Vice President Academic Affairs
Library Associate Dean Library & Learning Services Dean Library and Learning Services Vice President Academic Affairs
Math Emporium Coordinator of the Math Emporium Dean of Math Vice President Academic Affairs
Orientation Student’s Assigned Academic Advisor Executive Director of Academic Advising Vice President Enrollment & Student Affairs
Parking Executive Director Campus Safety & Security Vice President Facilities Planning & Operations N/A
Records Assistant Registrar Registrar Associate Vice President Financial Aid & Enrollment Operations
Registration Assistant Registrar Registrar Associate Vice President Financial Aid & Enrollment Operations
Security Campus Security Supervisor Executive Director Campus Safety & Security Vice President Facilities Planning & Operations
Student Accounts Assistant Director, Student Accounts Controller Vice President of Finance and CFO
Student Activities, Student Life, Clubs & Organizations Director, Student Leadership & Development Executive Director Student & Career Engagement Vice President Enrollment & Student Affairs
Student Conduct Dean of Students Vice President Enrollment & Student Affairs N/A
Transcripts/Records Assistant Registrar Registrar Associate Vice President Financial Aid & Enrollment Operations